CUSTOMER SERVICE
At Broadhead Power Sports our goal is to provide the best customer service experience in all aspects of your journey with us. No matter how big or small the issue may seem, we take every customer support ticket with the same level of urgency and degree of care as if it were our own. We have invested in the best customer service ticketing platform on the market and our goal is have best in class customer service benchmarks. Our tickets will never go more than 8 business hours without a first response, and we strive to close all tickets in an industry best resolution time.
We not only benchmark ourselves against our industry, but we also benchmark against every industry, especially those with gold level standards of care, with a goal of being in the top % in every key category. Continuous improvement is something we look for each and every month, regardless of how we far ahead of the industry best benchmarks we may be, we always feel we can improve. So we will never stop in our quest to make your experience a great one.
We love to hear from our customers, whether it be from reviews, in person, or whatever the means, we believe talking to our customers on a regular basis will drive us to always ensure we bring the best service that you deserve. But talking and listening is only part of the equation, acting on your suggestions and requests are vital for improvement. We send out regular surveys to our customers as we want to know how we can make it better for you. Always know you have a voice, a HUGE voice that matters, and please help us by being honest with your feedback on how we can make your experience best in class.
Our support emails are received and reviewed by our CEO every day, and unlike most CEO/Owners, I will always put my contact information for everyone to see and contact me. If you ever feel like you are not receiving the support and care you deserve, you can contact me directly at 858-442-6828.